Privacy Policy

Effective Date: March 20, 2025
Website: swagbag.co.za

Swag Bag (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, of South Africa. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or engage with our services.

1. Our Commitment Under POPIA

Swag Bag is committed to protecting and respecting your privacy. As the responsible party, we ensure that your personal information is processed lawfully, reasonably, and without infringing your privacy rights as set out in POPIA.

2. Information We Collect

Personal Information You Provide:

We may collect and process the following information:

Full Name
Email Address
Telephone Number
Company Name
Billing and Delivery Address
Event Information (for activations and golf cart bookings)
Any additional information you voluntarily submit

Information Collected Automatically:

IP address
Browser type and operating system
Website usage and interaction data (cookies and analytics)

3. Purpose for Processing Personal Information

Your personal information is processed for the following reasons:

To fulfill product orders and deliver services
To provide golf cart bookings and activations
To provide customer support and respond to inquiries
To send service-related communication and updates
To send marketing communications (if consent is given)
To comply with legal obligations
To improve our website and services

4. Lawful Basis for Processing (POPIA Justification)

We only process your personal information when:

You have given us consent
Processing is necessary to carry out actions for the performance of a contract
Processing complies with an obligation imposed by law
Processing protects your legitimate interests

5. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

Request access to your personal information
Request correction, deletion, or destruction of inaccurate or unnecessary information
Object to the processing of your personal information
Lodge a complaint with the Information Regulator (South Africa)

For access or concerns regarding your personal information, contact our Information Officer:
📧 louise@swagbag.co.za
📞 084 373 1403

6. Sharing and Disclosure of Information

Swag Bag will not sell, share, or distribute your personal information without your consent, except:

To service providers who assist us in fulfilling services (e.g., couriers, designers)
If required by law or in response to legal requests
In the event of a merger or acquisition (we will notify you)

All service providers processing information on our behalf are bound by strict confidentiality and data protection agreements in compliance with POPIA.

7. Data Security

We implement appropriate, reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse.

These include:

Secure website and data encryption
Restricted access to personal data
Regular data backups

8. Retention of Personal Information

Swag Bag will retain your personal information only as long as necessary for the purposes it was collected, unless retention is required by law or for legitimate business purposes.

9. Use of Cookies and Tracking Technologies

We use cookies to:

Provide a smooth browsing experience
Analyze website traffic and improve services
Customize content and advertising (with consent)

You may manage cookie preferences via your browser settings.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their privacy policies separately.

11. Changes to This Privacy Policy

Swag Bag may update this policy to reflect changes in legislation or company practices. The latest version will always be available on our website with an updated Effective Date.

12. Contact Information

For any questions, access requests, or complaints under POPIA, please contact our Information Officer:
louise@swagbag.co.za
084 373 1403

You can also contact the Information Regulator (South Africa) at:
complaints.IR@justice.gov.za
https://www.justice.gov.za/inforeg

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